Did you hear the news? To kick off the new year in January, we announced some significant improvements and updates to the ISN mobile app.
What’s new and different with the ISN app, you ask? It turns out, a lot, including:
Biometric Login Options
Introducing a new layer of security and convenience with biometric authentication for accessing the app.
Advanced Offline Mode Support
Enhanced capabilities ensure the app remains fully functional even in areas with limited or no internet connectivity. Use your biometrics log–in to stay in sync, even when offline.


Redesigned Home Page
A more intuitive and user-friendly interface with quick actions to streamline your navigation process, such as Write Report, Reschedule Inspection, Contact Customer, and Contact Agent.
Revamped Inspection Details Page
Simplified editing processes and a new, efficient approach to report writing, complemented by the innovative ISN Report Writer. What else is new?
- Time Tracker for every inspection
- Send reminders for Agreements and Payments using your email templates
- Inline editing of Inspection Details
- Get driving directions
- Sticky button for report writing


Improved Calendar Functionality
Our agenda view is larger with color-coded tabs that show your inspections for the chosen day, aligning with your inspector assignments for easy and clear schedule management. Not only that, but it’s now easier to switch between the calendar and the map/agenda. Simply close the new bottom sheet and voila! You’re right back on the map.
The new calendar view also gives you:
- Up to five weeks of appointments without scrolling
- Driving directions that automatically open your native driving app
Seamless Driving Directions
Direct integration of navigation features within the app to facilitate hassle-free travel to inspection locations.


Optimized Agent and Customer Details Screens
These screens have been overhauled for better clarity and more comprehensive information access. In particular:
- The ability to start an order for an Agent or a Client
- The details screens list appointments for an agent or client
- Shows the agent’s or client’s photo if present
- Inline editing of agent or client details
Time Clock Per Inspection
A new feature to accurately track and log time spent on each inspection, enhancing time management and reporting accuracy. This added functionality makes it easier to refer to past appointments and become more efficient with future inspections.
And if you’re an owner user, there’s more:
My Company Statistics
A tailored dashboard providing key business statistics, designed to aid in strategic decision-making and business growth. Think of it as your one-stop source to view:
- A roll up of revenue, inspection count, and average fee
- Daily, weekly, and monthly summary
- Leaderboard metrics by Inspector, Agent, or Service

All-in-One Calendar View
An innovative solution for business owners to view all inspector appointments in a unified, color-coded calendar, enhancing operational oversight. This feature is beneficial for all ISN accounts, but can only be accessed by the Owner user.
From the data it looks like you’re liking our new look: total users grew 45% from December 2023 through January 2024, while new app downloads grew by more than 130% during the same time period!
The improved app is the most robust all-in-one home inspection software you’ll find on the market. As a result, our team is confident new and experienced home inspectors will find the app easier to grow revenue and scale their operations. So, the question is, have you tried the app yet?
Access the Improved ISN App today!
You can download the app from the App Store and Google Play and while you’re there, please consider leaving us a review and let us know what you think of the improvements! Our team monitors reviews and appreciates all customer feedback. After all, the updates and enhancements you see today are a direct result of your input and we can’t thank you enough for being a part of the ISN experience.
Bonus: Watch this interview with the ISN product team on all the newest product updates!