The Ride Along Podcast rolled into Inspection Fuel in New Orleans with a special guest: ISN Head of Product Janaya Fix. Sitting down with hosts Brad Lowery and Matt Brading, Janaya gave inspectors an inside look at the latest upgrades to the ISN Report Writer – and what’s coming next.

Recent releases and improvements

The conversation kicked off with the new Comment Library and Narrative Comment Support, helping inspectors save time with reusable comments and deliver polished, story-style reports clients can actually follow.

From there, Janaya shared updates inspectors have been asking for:

• New template import process
• Report status pages for quick progress tracking
• Import from previous orders to speed up repeat inspections
• A streamlined action menu for categories and lines

These releases build on other 2025 upgrades like the NPMA-33 template for pest inspections, Custom Cover Pages for branded reports, Inspector Flagging for better team coordination, and systemwide performance improvements that make the ISN Report Writer faster and smoother.

What’s next

Looking ahead, Janaya previewed some game-changing updates on the horizon:

• AI Image Defect Detector: upload photos, get instant defect notes you can drop into your report
• Summary enhancements: customizable layouts and flexible placement options
• New report designs: a modernized look and feel to match the next generation of ISN reports

Why it matters

Inspection Fuel was the perfect stage to showcase how ISN is investing in the tools inspectors need most. Whether you’re leading a growing team or scaling your operations, the ISN Report Writer keeps evolving to help you save time, sharpen your reports, and deliver more value to clients and agents.

Catch the full conversation with Janaya on The Ride Along podcast, recorded live at Inspection Fuel, and see what’s next for your reporting workflow.

And don’t forget to subscribe to The Ride Along newsletter for new episodes, insights, and inspector stories delivered straight to your inbox.

Transcript

Brad Lowery

You know, Matt, it’s been a heck of a week.

Matt Brading

You know, Matt, it’s been a heck of a week. Yeah. Yeah, I can imagine. Yeah. And you’re sitting on your Sazerac ride. I’m sitting on my Sazerac right here. Yeah. Yeah. Yeah, I got it. I got it. Man, I’m still in New Orleans, bro. Like I never even came home. I I got home. I got physically here. But like, I’m still at Inspection Fuel, brother. I’m still there, man. And that’s what we’re talking about here, guys. For those of you all that missed it, dad gum, you missed it. Welcome into The Ride Along. We’ve just got

Brad Lowery

Yeah, and you you’re sipping on your Sazerac Rye. I’m sipping on my Sazerac Rye here. And this comes on the table. Dude. And that’s what we’re talking about here. Guys, for those of y’all that missed it, dag gum, you missed it. Welcome into The Ride Along. We’ve just gotten back from New Orleans. We spent a whole week just about, Matt, sipping on Sazerac’s, partying with some jazz bands, hanging out with some amazing home inspectors, listening to some wonderful content from some incredible presenters and CE educators at Inspection Fuel. What was your highlight, dude?

Matt Brading

Man, highlights? I don’t know, you know, for me, like, and I talked about this, but like, just kind of being for the first time, I’ve been to these events, I’ve had a good time. The networking is always the thing for me, right? But like this time was a little bit different because I was like kind of more of a part of the event. So being included in The Ride Along and kind of getting to meet everyone from Porch and putting a lot of faces to names, well, that’s gotta be my highlight, man. But I mean, like that’s of the show, but I mean, like, man of the trip. I mean, like, I don’t even know where to start. You know, we had such good times at the show, after the show. The Mardi Gras World was way better than I ever thought it was gonna be. there’s just really good times, man. It was awesome. I’m still reeling from it, man, for sure. I mean, obviously. I brought it home.

Brad Lowery

That was fire, wasn’t it, yeah. But yeah, you’re definitely and I mean, I think our drink of the day sponsored by Inspection Fuel all year. And honestly, it was worth it, dude. %. Cheers to you. Cheers to Inspection Fuel. Cheers to all of you guys that they came on out to Inspection Fuel. That was such a blast. And cheers to those of you that came on the show, because what you’re watching here and what you’re about to watch for the next few weeks, to be honest, is a massive bunch of content that came out to Inspection Fuel. Because Matt, we sit down with some incredible inspectors, some educators, some mentors, and we even recorded a live show.

Matt Brading

Yeah, yeah, we did. And as a matter of fact, I feel like we should kind of touch on this because we had some feedback on that live show. Did we not? Like, it was funny because somebody reached out and said, Hey, loved the show. But you know, I was I was having the impression that The Ride Along with something a little bit different. What was it that they said?

Brad Lowery

First of all, let’s talk about the premise of the name. Right? Previously, the show was called The Wrap Around and you can, it doesn’t take a lot of work to extrapolate where people with year old senses of humor could take that name. And it needed a little bit of change. I really liked the branding, to be honest, for the new iteration here. But The Ride Along, the whole point and purpose was to make it like we’re riding along and tagging along with other inspectors and professionals in the field where they share their experiences and stories.

Matt Brading

And that’s exactly what we’re doing and that an actual physical ride along in our industry is something where you ride along with an inspector and learn right literally ride with them to an inspection and kind of a walk around the job with them and the thing is just like I know it’s kind of a play on words but like that’s what we’re doing. It’s just little bit of a different setting. We are learning about different inspectors, different methods, different ways of construction. And we do go visit inspectors and do that kind of thing as well. We do. So it’s a bit more of a proverbial name, but it’s more an homage to something that I believe is a true staple in our industry and in the trades in general, because it’s how you work your way up, how you learn and it’s how you grow. But somebody showed up. I’m glad that you showed up if you’re listening back to this now we hope you’re a subscriber. You know, it’s a I guess there was a misunderstanding that maybe it was like actually watching a live video of somebody doing a ride along with somebody and filming the whole thing. And I’m like, well, if that’s what you want, go back and check out the channel. Specifically. Yeah, look at the YouTube channel. We’ve got several different sub channels on there, where you have the podcast and then you have The Ride Along show where you have several episodes coming up where we ride along with other inspectors and tag along in the field. We do do a little bit of that, but in this particular instance, it was a podcast. It was a live podcast and the first time we’ve done this with a live studio audience and that was phenomenal.

Matt Brading

Yeah, yeah. It was very interesting, very cool. And shameless plug here. If you want to ride along with Inspector on their day to day, just come subscribe to one of my pages. Okay? Cause I’m out there every day and you could just ride right along with me. So we got plenty of that stuff too. But yes, what a really cool, unique experience to be there on stage doing it. I wish you could do it again and hopefully we will. Our guests were awesome. We had Brent Fletcher and we had Travis Jones. Both phenomenal guests. Great guys. Super smart. I really enjoyed talking to them.

Brad Lowery

That was absolutely amazing. And the audience participation was phenomenal as well. So go back and honestly, go click on the live stream and we post the video separately as well. But go rewatch the episode. We wish you were there. We hope you can be there next year. But in the meantime, subscribe to the show because there’s so much more good stuff to come, including today. We’re starting off with one of our vendors. It’s going to be a couple of people from ISN. We’re talking about some of the really cool stuff that’s kind of coming out and has been coming out this past year with the platform. And so we’ve got some features when it comes to the ISN report writer. And then we also have some features when it comes to the core product itself. So they’re going to be talking about that really awesome couple of episodes here. So tune in there. But we’ve got we’ve got Social Saiya. We’ve got Charles Bellefontaine who sat in with us as well. It’s phenomenal man.

Matt Brading

I had a good time with all of these guests. Like it was really, and you know, to be honest with you, like the ones like about ISN and with Porch and everything, like these were the ones that we didn’t really, I mean, it’s, it’s a little bit of a different thing, right? It’s not an inspector. It’s not, it’s, it’s a little bit different, uh, of a vibe, but honestly, like super cool people and super cool to sit there and talk to them and you know it’s really cool to hear what kind of developments they’re working on except to make our lives easier so I had a really good time with those as well.

Brad Lowery

Yeah, no, absolutely did man. And again, it’s really highlighting some of that as well. It’s some of my favorite people at these conferences or some of the vendors that I see every time. Awesome people and they’re super passionate about their product and what it has to offer to the industry. So we touch on a lot of that. Even though, know, gosh, wasn’t we’re not we weren’t even paid to talk about this one, but we talked about Code Pro. That’s going to be an episode coming up. That’s going to be pretty cool too. So just a whole lot of neat stuff. We’re kicking it off with ISN this week. So guys, if you were at Inspection Fuel, we would love to hear from y’all in the comments. Tell us what your favorite part was. The food was phenomenal. The friendship was phenomenal. I mean, the drinks were phenomenal. The venue, I loved all of it. So tell us what your favorite was down in the comments if you showed up.

Matt Brading

For sure. And I would like to just mention something about the venue. Like I’ve been to these events before, but this was so cool because like the expo is right in the middle and all the classes were all along. And so like every time you walked out on one of those, you’re right in the middle of where everyone was hanging out. There wasn’t like going to a separate room or a separate floor. Everything was right there together. I thought it was really cool, man. I for a really cool vibe.

Brad Lowery

They really did a great job, seriously. So again, thank you guys so much for joining us. If you were there and we look forward to seeing you next year, we’ll tell you the venue once we know. But we also have some courses coming out for Inspection Fuel On Demand as well. So be stay tuned for that. And we’ll give you guys the links for that as they come available. So in the meantime, let’s jump right in with ISN.

Brad Lowery

Alright everybody, welcome into Inspection Fuel version of The Ride Along. You got it. Yeah. So we are here guys. This is going to be three days of conference. It started yesterday actually with the pre-conference and it’s continuing officially today and tomorrow as well. That’s going to be irrelevant when you watch it back, but that’s where we’re recording live from.

Matt Brading

Great inspectors here. I’ve met with a bunch of people. We’re to have some of them on the show here.

Brad Lowery

I’m excited for it, man. Seriously, stay tuned for this whole series. One of the best things about inspection conferences, and if you’re watching, I’m sure you go, like, there’s Mr. Rich Beck. How’s it going, Beck? How’s it going on, dude? It’s the people that you get to meet. And, you know, it’s why we set up the show out here in the open. We want to talk with anybody and everybody come through. But one of the things that we love to do, it’s not just talking with other inspectors, it’s talking with vendors as well. So, I mean, if you’re you know, if your software and service is represented here and these are the things that you’re using to drive your business, this is a great time to kind of get some updates on things that are going to really matter to you and to us as inspectors that really are going to help take our business to the next level.

Matt Brading

Yeah, that is right. And that’s what our guest is doing here today.

Brad Lowery

It’s exactly it. So guys, we’ve had her on the show before, but welcome back. Janaya Fix from ISN. I’m excited because man, there’s been some really cool recent features that have been released lately and I’d love to hear about all of them.

Janaya Fix

Yeah, it’s been a really exciting year so far and we’re really working hard to kind of focus on making the platform consistent and easy to use and quick. We’re working on a lot of cool things. Some of the things that we launched this year so far, one of them is the report status page. It’s available in the ISN Nav now. So it’s basically an overview of all of your reports in progress. It’s a great admin or owner view to look at and then go through all the reports that are in progress, see the status of them, see how much has been filled out, and then can easily access the report from there. So you don’t have to go in through ISN’s scheduled orders page. You can actually just view it all from the report status page, which I think is really cool. And I’ve gotten a lot of really good feedback on that.

Matt Brading

Yeah, that sounds cool. I mean definitely a good way to access the report. I just all of these advancements in ISN is someone that already uses ISN. I’m really excited to hear all these new things that are coming.

Janaya Fix

Yeah, it’s a, it is a really exciting time. And I’ve got a lot of good excitement towards not just now, but what we’re doing in the future. So it’s, it’s good. I was in the Yeah. One of the other things that we’re working on, um, or that we just launched is the ability to import from other third party companies. So if you’ve got a, a third party or someone you’re working with now for a report writer, um, we’re making it easy to move everything over. We know that it’s difficult, it’s a lot of work. It’s a time investment and you have to learn new products. But we want to make it as easy as possible. So we now can import from Spectora and HomeGauge and we’re working about five more others by the end of next month.

Matt Brading

That’s amazing because that is a really daunting process.

Brad Lowery

And it’s also the only time that we’ll say the name Spectora on this show. Yeah, because we welcome our brothers on the other side of the aisle over. I should come check it out. Seriously. But but no, that’s huge. And I have we haven’t talked about it yet. Have we kind of continuing on, you know, properties that we’ve inspected before? Do we already touch on that? OK, yeah. So I would love to talk about that because there’s been a lot of times where I’ve had to do like a re-inspect on a property and I don’t want to completely rewrite the report. I would love to kind of update or not have to manually fill everything in again. Is there like any sort of improvement that’s kind of come with that? Yeah.

Janaya Fix

Actually, we hear this one a lot, obviously, for re-inspections. And so we actually just launched the ability to import from an existing or a pre-existing order. So now, before you would be asked to choose a template, and now instead of choosing a template, you can either choose a template or import from another order. And then when you import from another order, you can actually choose whether you want to keep the data from that report or the media from that report or both. So you can kind of pick and choose if you want to take new pictures, you can do that. Or you can just bring it all over and start from scratch.

Matt Brading

So you can kind of compare what was there before because obviously when you’re doing a re-inspect something has changed. So we want to see it’s easy to see what was there before and like what it looks like now so you can have both pictures.

Janaya Fix

Yeah, and then you don’t have to fill out the report all over again. You can just go change what needs to be changed for the reason.

Matt Brading

Put a green check.

Brad Lowery

Now that’s huge. All of those are really huge, there’s been some other earlier releases that kind of came out in . So can we kind of catch some of the ISN users up on things that we’ve already done, be it templates, comment libraries, things like that?

Janaya Fix

So we did launch a new template this year. It’s the NPMA  form. And I’m really excited about that. We actually licensed the NPMA , and we’re now an official software vendor for that report. So you can now access it through your ISN Report Writer, download the template. And so if you’re doing pest inspections, it’s a great way to kind of put yourself forward. You don’t have to actually go and get the report yourself. You can get it through us.

Matt Brading

That’s great.

Brad Lowery

What about things like, are there any new tools that have kind come out for multi-inspector firms as far as if you want to kind of flag or tag one of your inspectors specifically for different parts of the inspection, anything like that? Any tools there?

Janaya Fix

Yeah, so we get a lot of multi-inspectors and one of the things we launched this year was the ability to flag or do color coding for those inspectors. You can actually say, this inspector is doing this part of the report and this inspector is doing this part of the report and it’s actually denoted with a color dot. As you can see it in the side navigation, you can see it all throughout the report so you can see those colors. So you can know I’m red, this I should be going here.

Brad Lowery

I mean, that’s super helpful. It’s keeping your team organized on site so that they know, especially even like if you’re going to be like going in, here’s what I need to be doing, here’s what I need to be focusing on.

Janaya Fix

Yeah, and you can actually set it at the template level. So you set it one time and then, know, day of, day of if somebody doesn’t show up or if you need to swap out, you can also then change it. So you don’t have to set it every time. So it’s pretty cool.

Matt Brading

This is really cool because like doing inspections like tandem like that can be difficult because like who is doing what like you really have to have a set like idea of going in of who is going to be doing what but this kind of lays that out for you and it makes a little bit easier. Take some of the guesswork out of it.

Brad Lowery

Now here’s a big one. I love the report writer. mean, I’ve said this before and I’ve told a few inspectors that know me personally as well. I really enjoyed that I got to kind beta test the report writer when it was kind of coming out. So that was a lot of fun kind of seeing just how innovative this was and what it was capable of. And then he obviously kind of got a little bit of the inside track on, you know, knowing some things that are coming down the pipeline and stuff. But a big one that I know has been on your radar for a minute. And I want to tell everybody else here is Custom Cover Pages. I want to talk about that because differentiating your report from everybody else’s so that you stand out and kind of show your originality, your personality, all this, it’s a big thing. I mean, dude, you’re all about branding. You’ve got a massive brand,

Matt Brading

I mean, but if you can customize it to where it’s different than just slapping your logo and a picture of the house on there, I have seen some other report writing softwares that you can create a cover page that looks like a magazine cover. And it’s like, it’s beautiful, you know? And if you’re putting that type of effort into the cover page, just, you know, it kind of shows what’s to come whenever they’re going through the reports. I think that’s a really good one.

Brad Lowery

Yeah, so can we talk about that a little bit too?

Janaya Fix

So earlier this year, we did launch the ability to create a custom cover page. It allows you to kind of use variables from your ISN account. So it pulls in the customer name and address and date and time of the inspection and all of that. I’ve seen some customers do some pretty cool things with it already. One guy did a really nice image that had a picture of him and his inspector license number and signature. So for those of you that are in places where it requires you to have your inspector’s signature and license number, this is a great way to do that.

Brad Lowery

Definitely huge. another thing that I want to hit on here too, Janaya, you guys have been doing so much work behind the scenes. Not, I mean, just to continually build and improve over an already excellent platform. But man, it’s a, everything has been running so seamlessly this year with very few hiccups. So one, kudos to you and the team. But can we talk a little bit about some of the performance improvements that you guys have been really baking in here?

Janaya Fix

So it’s been really important for us for every part of the system to work quickly and sync quickly. So we’ve been really focused on going in and making sure that every little part of the template editor and the report writer work really well. And they’re constantly syncing with your mobile devices and all that. So we’ve spent a lot of time actually going in and fine tuning things there.

Brad Lowery

That’s huge because again, it’s a these are the things that we’re using to really keep our businesses afloat. And so I mean when we know I mean for me it gives me comfort knowing that there are people that care as much about this being a seamless and smooth system for me to use because that keeps my business smooth and seamless as well.

Matt Brading

I couldn’t have said that any better. Like the comfort that you can take and having companies, you know, that have your software running and everything running smooth. When one of those systems fails, it’s chaos. To have people that actually really care to make sure that stuff is running as quickly and smoothly as possible is huge.

Brad Lowery

Oh completely, yeah. And again, it’s a little bit of a peek kind of behind the curtain because there are so many people, not just you, Janaya, but so many that we all work with here who I mean, I get to see the messages in the chatter flying in the background just with all of the work that’s being done to maintain this incredible operating system. So it’s there’s a lot of people and they all care. I mean, it’s like it’s as soon as there’s a request that’s made from an inspector. I mean, you’re seeing I’m seeing messages. Hey, we got to take care of this. We got to take get this customer taken care of. Here’s his CK. You know, just it’s Johnny on the spot to make sure that everybody is running smoothly. So that’s been awesome. But let’s pivot a little bit and talk about kind of what’s coming down the pipe for the rest of the year and maybe even a little bit into too, if we could do that.

Janaya Fix

So I’m really excited to talk about something that’s actually launching this week. Yeah. So it’s coming as we speak, probably Thursday. We’ll be launching what we call the comment library with narrative support. So a lot of you are used to having comment libraries within your products, but this is a new way of doing it with the ISN Report Writer. So up until now, ISN Report Writer, you have to actually go and put your comments in your template. Right? So if you have multiple templates and you have the same comment across multiple templates, want to update that comment, have to go into each template and update it, right? So now we’re moving towards a comment library where all your comments will actually live in the library. So you update it one time and it cascades out to everywhere you’re using it. We’ve built an importer. So if you’re using a ISN Report Writer template already, you could be able to import those comments over into the new comment library to make it really super easy for you to use them. If there’s identical comments, we can actually merge them together. So there’s only one comment. And in there, you’ll be able to actually start tagging your comments, so giving them some context around where they belong as well as a redesign of the way that we do our new comment generation screen, where you’re going to create a new comment. You’ll be able to choose from either a comment from your comment library or creating a new comment in that new workflow.

Brad Lowery

I feel like the big thing there is really that this is just kind of helping, it’s fewer clicks to get the job done, right? Which when it comes to software, that’s what it’s all about. It’s how do we get from point A to point B while uncomplicating it as much as possible. So that’s huge. But one thing that Matt and I talk about a lot on this show, and for those of you that have watched, this has been a fairly hot topic this year, it’s the emergence of AI in the inspection industry. And we’ve talked before about some of the AI comment helper tools. Like I’ve demoed some of that. We’ve mentioned it before on the show. But there’s a little bit more, a little bit more magic coming. Can we talk about that?

Janaya Fix

Yeah, of course. So we’re really excited about how AI can boost the inspection industry software. So we’re actually working right now on what we’re calling the AI Defect Detector. I know it’s a fun name, right? Defect Detector. Basically, you upload an image and the AI looks for the image and finds the defect for you. And then it writes a smart comment for you and you can just drop it into your report. So it’s just an easy way. I have an actual prototype with me this weekend or to talk about it. So I’m going be showing it around to people, but it’s actually really cool, if you want to take a selfie with it.

Matt Brading

Yeah.

Brad Lowery

Yeah, I could use the Defect Detector. That’s awesome. No, I mean, that’s so helpful. Seriously, I’d say the comment generator is already super helpful. This will be helpful as well. again, Matt, this is something that we’ve kind of gotten to. And for those listening, if you’re concerned at all about it, it’s like, will AI replace home inspectors? And this is yet another tool where it’s like it will augment and help you to do your job better without replacing.

Matt Brading

Yeah, I mean, I’m not going to go down the things that concern me about it because I don’t think that’s for this podcast. But I do think that like, let’s just say an experienced even the experienced home inspector, even myself every now and again comes across something that maybe puzzles us a little bit, something that we haven’t seen, something we haven’t seen in a long time or just something that we just need a little bit more of an idea of what’s going on. So being able to look at something and take a picture of it and maybe get some other ideas about what’s happening there is potentially a really big deal for everybody from new all the way to experienced inspectors.

Brad Lowery

And not just that, it’s again ways that you can shorten the workflow, right? So, because again, this isn’t going to do your job for you, but if you know the problem, yeah, if you know the problem and you see it and the computer knows it and gets it right, because it’s still incumbent upon you to double check these things. But if it can automatically get that part of the report done, it just speeds up the workflow that much faster. So that’s huge.

Janaya Fix

Yeah, think that it’s, you’re right. It’s for an existing inspector who’s been in the business for a long time, not very common that you need to use something like this, but it happens. And I see Reddit threads all the time of people just uploading images in the home inspector community saying, does anyone know what this is? Can you help me with that? I think that would be really cool to pull some of those into the Defect Detector to see how it can answer that question.

Matt Brading

That’s funny, because I get people from all over the country and beyond that send me pictures of stuff and ask me questions on…

Janaya Fix

Have you seen this before? Yeah.

Matt Brading

a lot. Yeah. And some of it I have and some of it I haven’t because like it’s all over the place. Right. And construction is so different everywhere. And so, you know, they’ll show me pictures of stuff. Sometimes I’m like, Nope, Nope, never seen that. It probably won’t ever.

Janaya Fix

No way.

Brad Lowery

Let’s talk a little bit about kind of another, it’s a major part of the report, I mean, it’s not, and all of these things are cool because it’s not things that we would normally talk about on this show, but these are things that impact our day to day as inspectors. But you guys are making some enhancement on the summary side of things as well.

Janaya Fix

Yeah, so we understand that the summary is something that people want to tailor a little bit more. So they want to be able to choose the way that the summary groups or the way that it sorts and filters. so we’re creating an ability to categorize your summary, be able to say, I want this alphabetical, or I want this room by room, or this is how I want to organize my summary. And then it’ll just still do it automatically for you, but it gives you a little bit more opportunity. There’ll also be the option to add images into your summary. Some people like to use that summary as kind of like, here’s this final piece that I’m giving you and without images, it doesn’t make the impact. So you can add images or not add images.

Matt Brading

What separates the summary from the report if it has images in it?

Janaya Fix

So there’s actually a separate tab for the summary. So it’s kind of a standalone thing within the ISN report writer. So having it  be – just because it’s not everything goes to the summary, just certain things. For those things that are there, it can be like a small synopsis of the entire report. So you can see that first. And then the full report is kind of like the detailed version.

Matt Brading

The only thing is that’s summary pages of me, I don’t know how I feel about them. I mean, who chooses what goes where, you know what I mean? And I wonder, you know, what’s important to somebody may not be to somebody else. I’ve always kind of thought summary pages and deciding what to put in the summary page and how to display it. I’ve never really thought it was, I don’t do it personally.

Janaya Fix

Yeah, and I think it’s a personal choice, right? And what we understand now is that everyone wants it a little bit different. So we’re spending time and effort to make it so that it can be customizable. But right now, the way our summary works is if you have a certain rating, it goes to the summary. So you don’t have to choose, pick and choose. It automatically builds that summary for you.

Matt Brading

But in your comment you can rate it?  Whatever defect you’re putting in there you can rate it. At a certain rating it goes to the summary. Exactly. Okay this this I can get on board with it makes it a lot easier to decide what goes where.

Janaya Fix

Exactly. It’s a neat way of doing it. And the only difference is this new way you’ll be able to choose the way it looks because it’s automatically built for you to be able to choose whether it’s alphabetical or groups by category or room by room or all those things.

Brad Lowery

All these things are massive. There’s one last thing, if you can touch on it a little bit. We talked about Custom Cover Pages. But what about just design in general? Can we talk about that one too?

Janaya Fix

I’m actually really excited about this. I know you can see my eyes light up a little bit because we are working on some new layouts for our designs. So for our reports. So right now, you look at the ISN report writer and the reports, they are all one way, right? And we know that differentiation is important. You don’t want your report to look like the guy next door’s report. And so what we’re launching is about three new ways to do reports. But it’s not just a new layout, it’s actually configurations. So can choose your photo and the size of it, whether it’s a large hero image or a smaller image. And you’ll also be able to do like a gallery of images at the top there, which will automatically build for you. So you have a hero image, your main primary image, and then images pulled from the report will just load up at the top.

Matt Brading

Never heard that term before.

Janaya Fix

Hero? It’s the hero of the page.

Matt Brading

Yeah.

Brad Lowery

Put a cape on that thing, you know what I’m saying?

Matt Brading

Big hammer.

Janaya Fix

Yeah, so it’s also going to have the ability to choose whether you want to have a card layout for your report or a tabular layout for your report. So you can actually pick and choose all these things. So there’s going be a lot of variations that can be put together to build the report that you want it be.

Matt Brading

Curious, I mean, like in Texas, we have a specific form that works. There are some, I mean, obviously the layout in terms of pictures and galleries, how they’re oriented, size of them, all that works. But I think what you’re talking about might work at some places. Some of it would work.

Janaya Fix

Yeah, not necessarily for the TREC template because it’s got to be, it’s very specific way. But the interactive report on top of the TREC template can look differently. Right. So we have both.

Matt Brading

There are companies out there that have a report that they send. I’m not going to say their name, but that even in Texas, the Texas report, the actual form comes in as a PDF kind of like behind what is like a pretty and very seemingly customizable template.

Janaya Fix

Yeah, so we have that for our TREC templates. You can actually have the interactive report on top and then the TREC template is just the first thing that loads when you go there. So it automatically takes you to the PDF, but you can actually also go back and look at the summary and all the details in the interactive report as well.

Brad Lowery

All of these things are just massive, Janaya, seriously. I mean, as somebody that uses this on the daily, you know, as a home inspector, it’s fantastic. Matt, I know you use it as your CRM and scheduling and everything. So this is all so huge. And again, guys, this is why it’s so good to come to conferences. If you’ve been to Inspection Fuel, sound off in the comments, say what your favorite part was, if you’re watching this back. I mean, for me so far, it’s hanging out with the vendors, it’s hanging out with the inspectors. It’s all about the people.

Matt Brading

And putting faces to name or faces names, putting faces to name, meeting the people that are behind the scenes, creating the software, creating the tools that we use and meeting some of these inspectors that you only see on a little tiny screen. It’s great.

Brad Lowery

And it’s another excuse to buy a more expensive flashlight than the one that I already have. You know, there’s that too. Anyway, yeah, so honestly, if you have any questions today, how can they get in touch with you or the team to kind of answer their questions?

Janaya Fix

Yeah, so our support team is great. They answer most of the questions that they can for the report writer. They know how to get a hold of me. If you have feedback, if you have things that you want to see happen in the report writer, in your ISN, you can actually submit feedback in our feedback portal. And I know that I and some of the other PMs, we look at that religiously. And we’re pulling those things in constantly to build out our roadmap. Because to me, the product has to be good for you. Right. And it’s not, I need to be able to listen and hear what you’re saying and, and be able to turn that into something that’s a lovable product.

Brad Lowery

Well, seriously, Janaya, thank you so much for being here. This has been huge. Awesome to get these updates throughout the year, but also to be able to share them with the audience. Thank you guys so much for watching. There’s going to be so much more, Matt, that’s going to be coming from the show here. What are you looking forward to the most?

Matt Brading

Well, the thing we’re doing tonight was the Mardi Gras World.

Brad Lowery

Yeah, that’s gonna be fun, so another good reason to follow the social media page for a little bit of the extras that kind of are gonna be coming in around this, right? So, but anyway, well guys, thank you so much. You know where to find us right here next time, back in Better Than Ever, right on.

Matt Brading

The Ride Along