Running a growing inspection business? Then you already know: missing a call could mean missing a client. But answering the phone isn’t just about picking up – it’s about how you pick up and what happens next.
In this episode of The Ride Along, we’re joined by two experts who know a thing or two about building a successful business. Khurram Shahzad, founder of the thriving digital marketing company Digilatics, has mastered the art of growing businesses through smart marketing strategies. And Harmony Brown? She built Greenworks Inspections, the largest inspection company in Texas, from the ground up. These two have lived it, grown it, and are sharing their secrets for success, starting with the simple act of answering the phone. Be available when it matters
Your phone is a money-maker. Period. Missing a call from a potential client, realtor, or contractor could be the difference between booked out or missing out. Always make time to answer the phone or have someone on your team ready to take it. The longer you let it ring, the more likely someone else will get the business.

Keep it clear and confident
This is where communication really shines. Whether it’s your tone or the info you’re delivering, confidence is key. Clients want to know they’re talking to someone who knows their stuff. You’ve got a few seconds to make a first impression – make it count by being crystal clear and direct in your communication. Skip the fluff and make sure the caller knows they’re in good hands from the first hello.
Efficiency is the name of the game
You’ve got to keep things moving. Don’t keep clients waiting on hold for answers or promises of callbacks. If you can address their needs immediately, do it! Every delay is an opportunity for them to check out your competitors. Streamline your phone process, get them booked, and get them excited to work with you – all while they’re still on the line.
So ready to up your phone game and grow your business? Catch this The Ride Along episode and watch your business grow, one call at a time.
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